Membership Refund Policy

Last updated: 06/01/2026

Please review this policy carefully before completing your order.

1. Start of Membership Service

By purchasing a membership, you acknowledge that services and benefits begin immediately upon payment. You therefore waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Membership Usage Rules

Memberships are strictly personal and may only be used by the individual who purchased the membership.

• A membership cannot be shared, transferred, or used on behalf of others.

• Members may only book one slot per time period.

• Booking multiple slots within the same time period using a single membership is not permitted, regardless of whether the slots are for the member or for other participants.

Any bookings made in violation of these rules may be cancelled without refund.

3. Eligibility for Refund

Refunds are only available if both of the following conditions are met:

• No membership benefits have been used (e.g. member-only discounts, priority booking, or event access).

• The cancellation request is submitted on the same calendar day as the purchase.

If any membership benefit has been accessed, or if the request is made after the day of purchase, a refund will not be issued.

4. How to Request a Cancellation

To request a cancellation, please email contact@songartcraft.com with the subject line:
“Membership Cancellation Request”

Please include the following information:

• Your order number

• The email address associated with your account

We will respond within 5 working days. If your request is approved, your refund will be issued within 10 working days to your original payment method.

5. Agreement to Policy

By completing your membership payment, you confirm that you have read, understood, and agreed to the terms of this Membership Refund & Usage Policy.