Membership Refund Policy

Last updated: 28/05/2025
Please review this refund policy carefully before completing your order.

1. Start of Membership Service
By purchasing a membership, you acknowledge that services and benefits begin immediately upon payment. You therefore waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Eligibility for Refund
Refunds are only available if both of the following conditions are met:

• No membership benefits have been used (e.g. member-only discounts or event access).

• The cancellation request is submitted on the same calendar day as the purchase.

If any membership benefit has been accessed, or the request is made after the day of purchase, a refund will not be issued.

3. How to Request a Cancellation
To request a cancellation, please email songartcraft@gmail.com with the subject line:
“Membership Cancellation Request”

Include the following information:

• Your order number

• The email address associated with your account

We will respond within 5 working days. If your request is approved, your refund will be issued within 10 working days to your original payment method.

4. Agreement to Policy
By completing your membership payment, you confirm that you have read, understood, and agreed to the terms of this Membership Refund Policy.